Guest Handling Training

Every guest is important, but VIP guests require an extra level of care. This training ensures you provide a polished, professional, and memorable experience.

Begin with a warm, personalized greeting. Use the guest’s name whenever possible and maintain confident, respectful body language

Offer personal assistance with check-in, luggage, or directions. Always anticipate needs—never wait to be asked.

Highlight exclusive services and amenities, making the guest feel valued and prioritized.

Pay attention to details—preferences, requests, and special occasions. Share this information with the team to ensure consistency.

Professionalism, discretion, and attentiveness are the keys to handling VIPs.

When every interaction feels exceptional, the guest experience becomes unforgettable.