In-Flight Service Training

Welcome to Eastern Airline's Cabin Crew Etiquette Training.

In this session, we’ll focus on the core standards that shape a professional and memorable passenger experience.

First, professional behavior: your posture, grooming, and uniform must always reflect confidence and pride in your role. Every interaction begins with a warm smile and attentive eye contact.

Next, communication skills: use clear, calm, and respectful language with both passengers and colleagues. Active listening is key—anticipate needs, acknowledge concerns, and respond with empathy.

Finally, service standards: consistency is everything. From greeting passengers at the door, to meal service, to assisting with special requests, maintain courtesy and efficiency at every step.

Remember, small gestures—like addressing passengers by name or offering help proactively—leave lasting impressions.

By combining professionalism, polished communication, and outstanding service, you ensure not just a safe flight, but an exceptional journey for every passenger.